Privacy policy

Last updated: June 27, 2025

This Privacy Policy describes how Joyland Merchandise ("we", "us", or "our"), located at Joyland, Marine Parade, Great Yarmouth NR30 2DL, collects, uses, and discloses your personal information when you use our website, make a purchase, or otherwise interact with our services ("Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect We collect personal information that you provide directly or that is collected automatically, including:

  • Contact details: name, address, phone number, email - any details pertaining to your order.

  • Payment information: card details and transaction data (processed securely via Shopify)

  • Account details: login credentials, preferences

  • Purchase and usage history

  • Device and usage data: IP address, browser type, cookies

2. How We Use Your Information We use your personal data to:

  • Fulfil orders and provide customer service

  • Process returns, exchanges, and payments

  • Personalise your shopping experience

  • Communicate with you (marketing, order updates, support)

  • Ensure security and prevent fraud

  • Comply with legal obligations

3. Disclosure of Personal Information We may share your data with:

  • Shopify (our e-commerce platform provider)

  • Service providers (e.g. delivery, IT support, payment processors)

  • Marketing partners (for advertising based on your interactions)

  • Government bodies or law enforcement, when legally required

  • In case of business transfers (e.g., sale, merger)

4. Your Rights (UK GDPR) You have rights regarding your personal information:

  • Access: request a copy of your data

  • Rectification: correct inaccurate data

  • Erasure: request deletion of your data

  • Restriction/objection to processing

  • Data portability

  • Withdraw consent for marketing

To exercise these rights, contact us at joylandgymikey@gmail.com or 01493 844094. We may need to verify your identity.

5. International Transfers Your data may be processed outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

6. Data Retention We retain your data as long as necessary for the purposes stated, or as required by law.

7. Security While we implement measures to protect your information, no system is 100% secure. Avoid sending sensitive data via unencrypted means.

8. Children Our services are not intended for children. We do not knowingly collect data from individuals under 16.

9. Cookies We use cookies and similar technologies to enhance your browsing experience. You can manage preferences via your browser settings.

10. Shopify Our website is powered by Shopify, which processes some of your data. Learn more at https://privacy.shopify.com/en.

11. Third-Party Links We are not responsible for privacy practices of external sites linked through our Services. Review their privacy policies separately.

12. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted here with an updated "Last updated" date.

Contact Us Joyland, Marine Parade, Great Yarmouth NR30 2DL
Email: joylandgymikey@gmail.com
Phone: 01493 844094